Privacy Policy

1 Introduction

ambergame ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at ambergame.vip. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

This Privacy Policy describes how ambergame collects, uses, stores, shares, and protects personal information obtained from users of the Platform. It also describes the rights you have with respect to your personal data and how you can exercise those rights.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the ambergame Platform. If you have any questions about this Policy or our data practices, please contact us at [email protected].

2 Personal Data We Collect

ambergame collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

ambergame does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political opinions, or health status unless specifically required by law.

3 How We Use Your Personal Data

ambergame uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your ambergame account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to the games, sports betting, bingo, and other features available on the ambergame Platform.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to maintain accurate records of all financial transactions.
• Regulatory Compliance: To comply with our obligations under Philippine law, PAGCOR regulations, anti-money laundering (AML) requirements, and Know Your Customer (KYC) obligations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care to players.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the ambergame Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about the Platform, where you have consented to receive such communications. You may opt out at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

4 Legal Basis for Processing

ambergame processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and ambergame — i.e., to provide you with the gaming services you have registered for.
• Legal Obligation: Processing is necessary to comply with our legal obligations, including PAGCOR licensing requirements, AML regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending marketing communications, we rely on your explicit consent. You may withdraw your consent at any time by contacting us at [email protected].

5 Data Sharing and Disclosure

ambergame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, and banking partners require certain financial and identity data to process your transactions securely.
• Game Providers: Certified game providers (such as Pragmatic Play, PG Soft, and Evolution Gaming) may receive limited technical data necessary to deliver their games on the Platform.
• Identity Verification Services: Third-party KYC providers assist us in verifying your identity and age in compliance with PAGCOR requirements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive data where required by law or regulation.
• Law Enforcement: We may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other legal process.
• Professional Advisers: Our lawyers, auditors, and accountants may access personal data as necessary in the course of providing professional services to ambergame.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ambergame's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6 Cookies and Tracking Technologies

The ambergame Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse Platform usage. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience on the ambergame Platform.
• Analytics Cookies: Help us understand how users interact with the Platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ambergame Platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

ambergame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Technical and Usage Data: Aggregated analytics data may be retained indefinitely in anonymised form. Individual session logs are retained for up to twelve (12) months.

When personal data is no longer required, ambergame will securely delete or anonymise it in accordance with our data disposal procedures.

8 Data Security

ambergame implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the ambergame Platform is encrypted using 256-bit SSL/TLS technology.
• Data Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised ambergame personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: ambergame supports two-factor authentication (2FA) for account login to provide an additional layer of security for your account.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments and penetration testing by qualified security professionals.
• Incident Response: ambergame maintains a data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected users in accordance with applicable law.

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ambergame:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data ambergame holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10 Children's Privacy and Age Restriction

The ambergame Platform is strictly intended for individuals aged 21 years and above. ambergame does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the ambergame registration process.

If ambergame becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the originating payment method.

If you are a parent or guardian and believe that your child has registered on the ambergame Platform, please contact us immediately at [email protected] so that we can take appropriate action.

11 Changes to This Privacy Policy

ambergame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-Platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the ambergame Platform following the posting of any changes constitutes your acceptance of the updated Policy. The most current version of this Policy will always be available at ambergame.vip/privacy-policy.

12 Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ambergame's data practices, please contact our Data Privacy Officer:

For complaints that cannot be resolved through our internal process, you may contact the National Privacy Commission (NPC) of the Philippines through their official channels.